What is a cookie?

A cookie is a small text file stored by your web browser on your computer or mobile device’s hard drive. Some cookies are essential for our websites to work, for example to remember what you have added to your basket while you browse the site. They are useful because they help us to provide you with relevant information, such as remembering what you have in your wish list or basket when you return to our site. They also allow us to improve the way our website works.

We also use cookies in some of our emails. They help us to understand a little bit about how you interact with our emails, and are used to improve our future email communications.

If you have configured your computer to automatically display images, or if you have added us to your email “address book” (or “safe senders” list), or if you have configured your computer to have “weak” security, cookies might be set at the same time as you download, open or read an email from us. If you would prefer for this not to happen, you should disable the automatic displaying of images, or remove us from your address book or strengthen your security settings.

Types of Cookies

1) Session cookies are deleted after each ‘session’. When you are browsing our website(s), it will save information about your activity for the duration of your visit, but the cookie will be deleted from your computer as soon as you close your browser. Without a session cookie, each item you place in your shopping basket will disappear by the time you reach the checkout.

2) Persistent cookies remember you for a set period of time unless you delete your cookies within this period. On your first visit to our site, you will see the default version of the site. When you return, the site may have changed, as persistent cookies remember items you have viewed and whether you logged into or out of your account while on the site.

3) A web beacon is a tiny, invisible image placed within an email message that tells us whether you have opened an email, how often you have opened it, how you interacted with the email (such as the time you spent reading the email), which email software and web browser you used, which device you used and your IP address. We also use web beacons to help us display emails in the best format for your device.

4) Our emails contain a number of hyperlinks, each of which has a unique tag. When you click on one of these links you will be automatically redirected to the server of our mailing company which logs the click. From there you will be redirected to the relevant page on our website. This process enables us to understand who has clicked through from an email to visit our website. We use this information to tailor future messages to you.

Third Party Cookies – Google Analytics

We use Google Analytics to better understand how customers use our website, how they navigate and how often they return to our site. We use this data to improve the usability of our website. Google Analytics uses cookies to track on-site conversions. All this data is anonymous. View Google’s Privacy Policy at https://policies.google.com/privacy?hl=en-GB&gl=uk

Third Party Cookies – Adroll

When browsing the www.tibbyolivier.com website, cookies from other websites (known as ‘third party cookies’) will also be placed on your computer. These are used exclusively for the purpose of placing Tibby Olivier advertising on those sites in the future. This advertising may be targeted at you based on the fact that you have visited the Tibby Olivier website and is personalised based on the products that you have viewed or with relevant recommendations.

This advertising is managed by Adroll; you can find more details on their website – View Adroll’s Privacy Policy at https://www.adroll.com/about/privacy. If you see one of these adverts but would prefer to opt-out you can do so using the ‘AdChoices – i’ icon on the top-right of the advert. Alternatively, if you prefer to opt-out now from all Adroll personalised banners from all advertisers, an option is available from the link above.

Turning Off & Deleting Cookies

To stop cookies being placed on your computer, change your browser settings to either reject all cookies; to only allow “trusted sites” or only accept cookies from the site(s) you are currently on. You can disable cookies on your computer by changing the preferences or options menus in your browser. Instructions for disallowing cookies can usually be found in the browser’s ‘Help’ menu. However, some parts of our website will not operate correctly if you disable cookies.

For more detailed information about cookies and how to control them, visit www.allaboutcookies.org

Here are details of the cookies used on our site:

Cookie Name Expiry Purpose

After 1 year
After 1 year
After 1 year
After 1 year
After 1 year
After 30 mins
After 5 years
After 5 years
After 5 years
After 1 month
After 1 year
After 1 year
After 1 year
After 1 year
After 1 day
After 3 months
After 1 year
After 1 year

Tibby Olivier uses AddThis to enable users to easily share information from our website to Social Media Platforms. Click here for an overview of privacy at AddThis. Click here for details on how to opt out.
Instagram csrftoken

After 1 year
when the browsing session ends
when the browsing session ends

Tibby Olivier uses an Instagram feed to display our Instagram social media feed on the website. Click here for an overview of privacy at Instagram.
when the browsing session ends
when the browsing session ends
when the browsing session ends
Tibby Olivier uses Zoho Sales IQ for its chat room functionality and for identifying when logged in customers are on the website. Click here for an overview of privacy at Zoho.
Google Analytics 1P_JAR
After 1 month
After 20 years
After 6 months
After 2 years
After 30 mins
When the browsing sessions ends
After 6 months
Tibby Olivier uses Google Analytics cookies to collect information about visitor behaviour on their website. Google Analytics stores information about what pages are visited, how long visitors are on the site, how they got there and what they click on. This data is collected via a JavaScript tag in the pages of Tibby Olivier´s site and is not tied to personally identifiable information. Click here for an overview of privacy at Google. Click here for details on how to opt out.